Renewals Advisor

Policy Support Executive 
Full Time (Office based, Telford)
Salary: Dependant on experience
We’re looking for someone who enjoys talking to people and providing great service over the phone. In this role, you’ll focus on supporting customers, handling policy renewals, and ensuring they receive an excellent experience every time.
What you’ll do:

• Contact customers to discuss their upcoming renewals and answer any questions they may have
• Provide clear and accurate information about products and services
• Handle queries and resolve any issues promptly and professionally
• Make sure all paperwork and system updates are completed accurately
• Work with other teams to improve the overall customer experience

What we’re looking for:

• Someone who likes being on the phone and enjoys helping customers
• Experience in customer service, account management or retention is helpful (but not essential)
• Strong communication and interpersonal skills
• Good organisational skills and attention to detail
• Comfortable using CRM systems or willing to learn
• A team player who can also work independently
• No prior insurance experience needed – full training will be provided

Qualifications:

• GCSEs or equivalent (A-Level or degree is a bonus but not essential)

Please “Apply” today if this sounds like the permanent role