Head of Business Systems

Head of Business Systems
£70,000 P/A + Excellent Benefits
Birmingham (Travel required, Hybrid Working Available)
Full-Time | Permanent

About the Role:
Pertemps are proud to be recruiting on behalf of a respected organisation in the engineering and technical services sector. We're seeking a strategic, hands-on Head of Business Systems to lead system improvements across a multi-entity group. Acting as the bridge between technical teams and departments, you'll drive process optimisation, support project delivery, and ensure business systems-particularly Sage across multiple modules-meet the needs of both large divisions and smaller business units.

Key Responsibilities:

• Act as the initial point of contact for new project work into the MIS/Business Systems function.
• Gather requirements, define scope, and shape deliverables aligned with wider business strategy.
• Champion Sage usage and improvement across multiple departments and business areas.
• Liaise with Sage providers and internal teams to enhance functionality and reporting.
• Build strong relationships with department heads across all sizes of business units-ensuring no one is overlooked.
• Support departments in identifying efficiency gains and cost-saving opportunities.
• Develop business cases and CAPEX submissions, including ROI evaluation.
• Present system updates and proposals to senior leadership and steering groups.
• Promote user engagement, training support, and continuous improvement across the group.

What We're Looking For:

• Strong experience in a Business Systems, Process Development, or Continuous Improvement role.
• Proven experience working with Sage software across multiple modules and business functions.
• Background in the engineering, technical services, or industrial sectors preferred.
• A collaborative and approachable leader with strong relationship-building skills.
• Able to work across multiple departments with varied needs and priorities.
• Strategic and commercial thinker, confident developing business cases and evaluating ROI.
• Adaptable, resourceful, and committed to providing value to all areas of the business-big and small.
• Familiar with wider business systems such as ERP, CRM, MIS, or CAFM platforms.

This Role Would Suit Someone Who:

• Has worked in a group environment and understands the challenges of balancing multiple stakeholders and business types.
• Enjoys getting out into the business, engaging with teams at all levels, and being a true partner to operations.
• Thrives in a role that blends technical insight, process improvement, and people-first leadership.

Keywords:
Business Systems | Sage | ERP | CRM | MIS | Engineering | Continuous Improvement | Stakeholder Engagement | Operations | Process Optimisation | System Development | Change Management | ROI | Multi-Site | Service Industry

Apply Now
This is a rare opportunity to take on a key leadership role within a dynamic and growing business group. If you're someone who takes a hands-on, people-focused approach and wants to drive meaningful change-apply today via Steve Tomlinson at Pertemps Birmingham, Hagley Road.