Metering Advisors Birmingham City Centre £15,268.50
The role of a Metering Advisor is to work with customers and contracted third parties, to capture information, or resolve discrepancies in order to complete and enhance the customer journey as part of the settlements process. Using various tools and information in the business, communicating with the industry to ensure all data is correct and in order, so we can ensure accurate billing for customers and produce accurate settlement data to feed back to the industry. These tools and information will be given to you along with various training methods that will support your journey with our client to become a competent and fully effective employee, who strives to be the best within the energy industry.
The department deals with the metering and settlement part of this journey which comprises of the Job Booking, Metering, Meter Reads & Elexon Disputed Readings teams.
Metering & Consumption Advisors will utilise all available systems to record and collate all information relating to one of the teams above and look to complete within the guidelines and timelines set out by the industry. Understanding customers' requirements and having a customer first approach is essential for this role.
To manage queries by adhering to industry and local guidelines and timings in order to ensure customers are billed and settled accurately.
To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
To enhance the customer experience by exceeding their expectations and delivering solutions in a customer focused and timely manner.
To achieve targets set and standards at all times, providing a professional and knowledgeable approach.
To accurately record all information
To monitor, action and escalate any issues as appropriate in order to ensure the customer journey is completed in appropriate times & our third parties are kept informed of the status of any escalations.
To develop and maintain a good understanding of the systems, and processes available to ensure an excellent customer experience.
To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and coaching observations.