IT Helpdesk Field Technician

Job Title: IT Helpdesk Field Technician 
Salary: £32,000 - £34000
Hours of Work: 40 hours per week with flexibility as needed.


Position Overview:

We are seeking a dedicated individual to fill the role of Helpdesk/Technical Support Specialist. This position requires flexibility, excellent communication skills, and a proactive approach to problem-solving. Based in Birmingham, the successful candidate will also be required to travel to other UK sites including Wolverhampton, Liverpool, Bridgend, and Dagenham as necessary.

Key Responsibilities:

• Provide helpdesk and technical support for UK branches, ensuring timely resolution of IT issues.
• Work flexible shifts (AM/PM) and be available after hours for critical issues, including night duty on a rotating basis.
• Prioritise daily activities and respond to potential IT emergencies, directing issues to the appropriate channels.
• Perform recurring tasks such as new user creation and workstation/laptop deployment.
• Communicate effectively with internal stakeholders and external parties, including business partners, suppliers, and customers.
• Demonstrate proactiveness in learning new technologies and adapting to changes in IT infrastructure.
• Collaborate effectively within the team, providing feedback and contributing to continuous improvement initiatives.
• Adhere to company protocols and procedures, maintaining meticulous records of tasks performed.

Candidate Requirements:

• Proficient knowledge of Windows operating systems (Windows XP – Windows 11) and Microsoft Office suite.
• Basic Linux knowledge (console-based).
• Experience in diagnostics, maintenance, and minor repairs of company equipment.
• Familiarity with common system services, networking technologies, and visualisation technologies.
• Basic SQL knowledge (preferably for MS SQL Environment).
• Experience with remote desktop technologies and Cisco Meraki is a plus.
• Ability to travel to different locations within the UK, with potential travel to other jurisdictions if required.
• Excellent organisational skills and attention to detail.
• Ability to undergo training remotely and potentially in-person.
• Drivers License

This is a broad role and no one day will be the same, if you think you have the relevant skills and experience click the apply button now!