Job Description

Job Title: Credit Controller

Reporting to: Financial Controller

Job Description

Key Objectives:

Maximise income collection whilst ensuring the key principles of customer care are followed.
Reduce ageing profile of outstanding debtors.
Raise monthly, quarterly and ad-hoc invoices and credit notes.
Produce reports to illustrate rent collection information, aged debt data and to highlight trends.

Key Accountabilities:

Assist in maintaining the accuracy of data held within the property management and accounting systems.
Highlight any discrepancies relating to rent and payments to the property team.
As required reconcile customer accounts and deliver summaries to property team.
Reconcile customer accounts with bank transactions daily ensuring no unallocated cash remains on account.
Manage overdue debt collection process to maximise cash returns.
Contact customers by telephone, email and mail to achieve timely payment.
Contact in advance of the invoice due date and follow up to ensure timely collection of monies.
Highlight problem debtors and escalate in accordance with agreed Calthorpe procedures.
Keep records of all correspondence with customers.
Highlight weekly significant overdue debt to the Financial Controller and liaise with the property and legal teams to assist in chasing arrears.
Produce rent collection and aged debtor reports for review in debtor review meetings.
Lead the debtors review meeting (monthly or ad hoc as required).
Instruct 3rd party debt collection where all other avenues for collection are no longer available.
Produce rent runs monthly, achieving sign off from property team before issuing.
Raise annual insurance and CCTV recharges.
Create ad-hoc invoices and credit notes as directed by property team.
Issue refund and write off requests as appropriate.
Assist finance team with ad-hoc tasks as and when required including responding to information requests from Auditors.

Credit Control

Job Description