Customer Service/ Administration

Job Title:  Customer Service/ Administration 
 
 
Salary: £24,000
 
 
Job Description
 
I have an excellent opportunity for a bright and bubbly individual to join a small but ever-expanding Business in the Birmingham area. You will be the first point of contact for customers entering the shop and will be responsible for answering phone calls and emails in a timely manner.
 
The ideal candidate will have the ability to work off their own initiative and prioritize workload. Working within a fast-paced environment you should demonstrate your ability to multitask and give assistance to both colleagues and customers as and when needed.  
 
My client is a small family run business with a close nit team. This would be a great opportunity for someone who is looking for longevity in their career. Hours are Monday – Friday 08:00-17:00/ 09:00-18:00 with the occasional Saturday (You would have the following Monday off if a Saturday was worked).
 
 
Key Objectives:                                                           
 

• Being first point of call for all customers
• Responding to all emails and queries in a timely manner
• Managing workload and prioritisation of tasks
• Provide quotes for new and existing customers
• Serve all customers on shop floor

 
Requirements:

• Minimum of 5 GCSE’s including Maths/ English
• Retail and/ or Administrative experience
• Good attention to detail
• A full UK driving license/ and or local to South Birmingham
• Confident in using Microsoft Office 365
• Having an eye for design (advantageous)