Customer Retentions Advisor Job In Wolverhampton, West Midlands

Customer Retentions Advisor


  • £19000 - £20000 per annum
  • Posted: 11/06/2021
  • Wolverhampton, West Midlands
  • Job Ref: 042115863
  • Permanent

Job Details

Customer Account Executive – home-working role.
 
Must be able to work every Saturday with a day off in the week.
 
Are you a Customer Account Executive hungry for your next challenge? Are you a keen negotiator, able to influence the decision of existing customers? Do you want to work in a critical and high-profile department? If your answer to any of the above was YES! Keep on reading and apply with a copy of your most recent CV today!
 
An opportunity has arisen to specialise in a recognised, well-established customer account team as a Customer Account Executive in working from home with full support and training. You will be working within one of the most recognised and strongest departments within the company, where you will receive high quality training to develop all the skills and knowledge you need to contribute to the overall success of the company. This team is vital to the success of the business. As a Customer Account Executive, you will personally be responsible for dealing with a portfolio of customer’s worth up to £200,000 and help contribute to a team that is worth nearly £200 million of income...
 
 
You will be working within one of the most recognised and strongest departments within the company, where you will receive high quality training to develop all the skills and knowledge you need to contribute to the overall success of the company.
This team is vital to the success of the business. As a Customer Account Executive, you will personally be responsible for dealing with a portfolio of customer’s worth up to £200,000 and help contribute to a team that is worth nearly £200 million of income to the business.
 
 What you will receive;

  • A basic salary of £19,564 (plus annual bonus scheme)
  • 25-27 days annual leave, plus bank holidays
  • A buy and sell holiday scheme
  • Various company discounts and rewards, including discounted rail travel
  • Recognition and celebration - Monthly and annual awards recognising your hard work and dedication
  • A vibrant, dynamic atmosphere, where friendly, supportive colleagues are always ready to help each other.
 
What you will give in return;
  • Exceptional levels of service
  • A strong work ethic which exudes a pride in what you do
  • Flexibility in start and finish times/working at weekends
 
What type of Customer Account Executive we are looking for;
  • Applicants who have pride and experience in delivering top quality customer experience, preferably telephone based
  • Candidates that are eager to influence, hungry to achieve and have the resilience to work within a target driven environment
  • People who thrive in a fast paced environment
  • Individuals who have the ability to overcome customer objections and drive a positive resolution
 
We are not looking for your standard kind of Customer Service applicant, we are looking for people who have the drive, hunger, and initiative to go above and beyond to retain existing customers; for people who enjoy that buzz each and every time they make a positive difference to someone’s day. Ready to take on the challenge? Click ‘apply’ now! Once your application has been submitted, you will receive contact from one of our friendly, dedicated team who will go through the role in more detail with you.