Customer Service Administrator

Customer Service Administrator
Up to £28,000 depending on experience
Permanent | Monday to Friday | 38.5 hours

We are recruiting on behalf of a well-established and growing organisation looking to strengthen their team with a confident and organised Customer Service Administrator.
This is a varied and fast-paced role supporting customers, partner businesses and regional teams across the UK. It’s ideal for someone who enjoys relationship-building, coordination and delivering excellent service within a busy commercial environment.

What’s on offer:

• Structured training programme with ongoing development
• Opportunity for hybrid working once training is completed
• Generous holiday allowance
• Generous pension scheme
• Friendly and supportive team environment

The role:

• Managing incoming enquiries via phone and email
• Processing customer orders and supporting delivery coordination
• Resolving queries and complaints professionally
• Supporting regional teams with account updates and communication
• Maintaining accurate CRM records and tracking activity
• Assisting with onboarding new customers
• Supporting internal projects and service improvements where required

What we’re looking for:

• Previous customer service or administrative support experience
• Strong communication and relationship-building skills
• Confident and professional telephone manner
• Excellent organisation and attention to detail
• Comfortable managing multiple priorities in a busy environment
• Strong IT skills including Microsoft Office (particularly Excel)