Customer Service Administrator

Customer Service Administrator

Note: This position is a fixed term contract covering maternity leave for 4-6 months, with potential for extension depending on business requirements.

Monday - Friday (8:30am - 5:30pm) | 40 hours per week

Salary: £23,795K - £25K per annum

Holiday: 30 days (inclusive of Bank Holidays)

Full Training is provided.

Pertemps are recruiting for a Customer Service Administrator based in Bristol, who will play a crucial role in delivering professional customer communications across various channels. Your primary responsibility will be to provide efficient telephony cover, ensuring prompt and courteous assistance to all customers. You'll work closely with different departments to maintain high levels of customer satisfaction.

Discover an amazing career representing the world's top car manufacturers. Join a family business, with over 90 years in the car industry. You'll love this friendly workplace where your efforts are acknowledged and appreciated. Our client is dedicated to training and helping their staff grow to their best.

Exclusive benefits include:

- Discounts on New and Used vehicles.
- Employee Assistance Programme.
- Discount on MOT & Servicing.
- Colleague Referral Bonus.
- Cycle to work scheme.
- Free Cake Fridays.
- Life Assurance.
- Staff parking.

Responsibilities include:

- Handle incoming telephone calls, redirecting customers to appropriate departments.
- Manage electronic enquiries and leads, converting them into appointments.
- Maintain phone extension numbers and oversee messaging functions.
- Monitor and respond to Live Chat activity.
- Prepare direct mail and handle routine clerical tasks.
- Scan and distribute sales admin documents accurately.

Experience Required:

- Previous customer service experience required.
- Basic database knowledge.
- Organised and detail oriented.
- Experience in computer operating.
- Strong interpersonal skills for teamwork.
- Excellent written and verbal communication.
- Attention to detail and procedural adherence.
- Effective relationship building and phone communication.
- Automotive and hotel reception experience are preferred though not essential.
- Maintain consistent and professional attendance, punctuality, and personal appearance.

If you want an exciting opportunity to work with a successful automotive dealership, apply now. Be part of a lively team and start an exciting career journey!