Trainee Service Advisor

Job Title: Trainee Service Advisor

Salary: £23 - 28K depending on experience
Location: Kingswood, Bristol
Working Hours: 45 hours per week worked within Monday-Friday 07:30-17:30 Saturday 08:00-12:30 (required to work on rotation. Paid at overtime rates)
Contract Type: Full-time, Permanent
Holiday: 30 days (inclusive of Bank Holidays)
Driver Licence Required: Yes
Training is provided.

The Company

Join a well-establish business in Bristol with a friendly workplace where your efforts are appreciated, with extensive training and development opportunities fostering growth and expertise. Our client is passionate about both people and cars, values loyalty and hard work while being committed to staff wellbeing. If you seek a rewarding career path, this opportunity could be the perfect fit.

The Role

Reporting to the Aftersales Manager, you will deliver top-tier satisfaction and maintain strong relationships with both internal and external customers.
As the face of the company, your duties include welcoming customers to the service department, ensuring their vehicles meet the Manufacturers Standards of Customer Excellence, organising service bookings, producing quotations, processing payments, and handing over vehicles with a summary of the work done. You will also address and resolve customer queries and complaints, aiming for mutual satisfaction without escalation.

Exclusive benefits include:
- Cycle to work scheme.
- Life Assurance (death in service benefit) *.
- Colleague Referral Bonus of up to £1,000*.
- Exclusive Discounts on New and Used vehicles.
- Discount on MOT & Servicing (including your family).
- A range of training and leadership development programmes.
- Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aider.

Responsibilities include:
- Handle customer inquiries, book vehicles, and enter data into the DMS system.
- Arrange vehicle drop-off and collection, provide quotes, and check vehicle and customer history for extra work.
- Enter details into the DMS to create job cards, order parts, and keep accurate records.
- Check account status, agree on payment terms, and coordinate for extra work approval.
- Ensure work progresses on time, confirm vehicle readiness, handle invoicing and payments, and suggest additional products.
- Resolve customer issues for mutual satisfaction.
- Review manufacturer bulletins and marketing promotions, and coordinate with manufacturers or warranty providers for approvals.
- Maintain customer records, job cards, and product knowledge, ensuring compliance with laws and company procedures.
- Assist the Service Manager with tasks and uphold the highest standards for the manufacturer brands.

Looking for a:
- Customer-focused individual committed to delivering exceptional customer care.
- Highly organised with the ability to thrive independently in a dynamic environment.
- Proficient in processing detailed information while continuously updating product knowledge.
- Strong interpersonal and communication skills are essential.
- Experience working collaboratively in teams with shared objectives and personal performance goals.

If you want an exciting opportunity to work with a successful automotive dealership, click to apply now. Be part of a lively team and start an exciting career journey!

Additionally, if you know someone in the Bristol area who would be a great fit for this job, please feel free to forward this email to them.

We look forward to hearing from you!