£24,000 - £25,000 Per Annum
Full Time
Permanent
Smethwick, West Midlands
Customer Service And Call Centre
Posted 14 days ago
Expires In 14 Days
Job Description
If so, this may be the job for you!
We are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.
Main Duties and Responsibilities:
- Receive and process requests from customers and colleagues via all incoming communication streams
- Proactively and reactively escalate service work to meet service level agreements
- Qualify customer requirements and reduce customer downtime through scripted questioning
- Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
- Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes
- Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements
- Purchase order requirements
- Renewal payment calls to customers
- Prioritise the entire workload to make maximum use of resources whilst ensuring the company's commitment to service level agreements.
- Cover and support other roles and responsibilities within the UK Direct Business
The successful person will have the following skills:
Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
- Enthusiasm to learn, continually improve, and use knowledge to help others
- Ability to work to tight deadlines
- Methodical approach to planning and organising
- Effective self-management and focus
- Excellent communication skills, both written and verbal, with internal and external customers
- Eager and willing team player with a positive attitude who also feels able to work
- Ability to own and prioritise workload with an aptitude for multitasking
- Process driven with the confidence to raise queries to aid efficiency
- Calm and focused when working in a pressurised environment
- Computer literate with a sound working knowledge of Windows-based applications
In return the client will provide a plethora of benefits, including 25 days holidays plus stats, pension scheme, life assurance and other benefits including discounts off products.
Theresa Munslow
Theresa.Munslow@pertemps.co.uk
01384 455666
Division 046
Pertemps Dudley
Trafalgar House
King Street
Dudley
West Midlands
DY2 8PS
01384 211181
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