£27,000 - £28,000 Per Annum
Full Time
Permanent
Wednesbury, West Midlands
Customer Service And Call Centre
Posted 29 days ago
Expires In 30 Minutes
Job Description
The purpose of the role is to ensure that our clients desired needs and requirements are met at all times maintaining a positive relationship for future business.
The main duties will be:
- Build good working relationships with clients while keeping them informed of outstanding works
- Provide and manage good customer service with clients and customers
- Record well detailed accurate information when logging and updating jobs
- Raising quotations (for cover)
- Raising Purchase orders
- Managing and producing Work in Progress reports
- Allocating engineers (for cover)
- Arranging returns of faulty parts
- Dealing with general queries
- Chasing outstanding repairs with Subcontractors
- Logging and monitoring warranty calls
- Policing/checking Planned Preventative Maintenance documentation (for cover)
The candidate will have the following skills :
- A good eye for detail
- Work on their own initiative while working well as a team
- Computer literate
- Good communication skills
- Customer service focused
- Team player
40 Hour week (with 30 Mins lunch)
Monday 8.00am - 5.00pm
Tues, Wed, Thurs 8.30 - 5.00pm
Friday 8.30am - 4.30pm
A second day of early shift on a rota
In return the client will offer a salary of £27393.60, a family feel environment and full product support and training.
Theresa Hession
Theresa.Hession@pertemps.co.uk
01384 455666
Division 046
Pertemps Dudley
Trafalgar House
King Street
Dudley
West Midlands
DY2 8PS
01384 211181
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