£27,000 - £28,000 Per Annum
Full Time
Permanent
Wednesbury, West Midlands
Customer Service And Call Centre
Posted 7 days ago
Expires In 21 Days
Job Description
The purpose of the role is to ensure that our clients desired needs and requirements are met at all times maintaining a positive relationship for future business.
The main duties will be:
- Build good working relationships with clients while keeping them informed of outstanding works
- Provide and manage good customer service with clients and customers
- Record well detailed accurate information when logging and updating jobs
- Raising quotations (for cover)
- Raising Purchase orders
- Managing and producing Work in Progress reports
- Allocating engineers (for cover)
- Arranging returns of faulty parts
- Dealing with general queries
- Chasing outstanding repairs with Subcontractors
- Logging and monitoring warranty calls
- Policing/checking Planned Preventative Maintenance documentation (for cover)
The candidate will have the following skills :
- A good eye for detail
- Work on their own initiative while working well as a team
- Computer literate
- Good communication skills
- Customer service focused
- Team player
40 Hour week (with 30 Mins lunch)
Monday 8.00am - 5.00pm
Tues, Wed, Thurs 8.30 - 5.00pm
Friday 8.30am - 4.30pm
A second day of early shift on a rota
In return the client will offer a salary of £27393.60, a family feel environment and full product support and training.
Theresa Hession
Theresa.Hession@pertemps.co.uk
01384 455666
Division 046
Pertemps Dudley
Trafalgar House
King Street
Dudley
West Midlands
DY2 8PS
01384 211181
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