Sales Administrator

We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system.



The main duties will be:

• Manage and update customer information using the in-house system

• Ensure data accuracy and accessibility.

• Process sales orders, quotations and be the point of contact for customers

• Provide exceptional customer service by responding promptly to client inquiries via email, telephone

• Customer order updates and development including customer feedback

• Working with the external sales team and providing support

• Raising purchase orders and liaison with suppliers

• Ensure timely completion of all administrative duties while adhering to organisational policies.

• Other duties that may arise within the customer service team including sickness and holiday cover.

Person Specification

• You should be computer literate and happy using new systems.

• Experience dealing with customers and providing quotations

• Dealing with customer complaints and problem solving

• Able to work on your own initiative as well as part of a team

• Self-motivated, confident and focused

• Professional, courteous and a team player

• Strong organisational skills with the ability to prioritise tasks efficiently.

• Excellent communication skills in English, both written and verbal.

• Proven experience in sales administration or a similar administrative role.

• Exceptional time management skills to handle multiple tasks simultaneously.

• Customer service orientation with a professional attitude towards clients and colleagues.

In return the company will provide the following benefits :

• Canteen

• Company pension

• Free parking

• On-site parking