Customer Service Administrator

046109735

£28,000 - £31,000 Per Annum

Full Time

Permanent

Dudley, West Midlands

Administration

Posted 20 days ago

Expires In 8 Days

Job Description

Administrator  

The Operations Administrator will provide high levels of customer service by driving business objectives on delivery, profitability, budget sales and resource management.

Main Duties
  • Assisting management with the day-to-day workshop activities, including quality, H&S and environmental activities.

    • Administration of day-to-day processes, orders, quotes, route cards, sales orders, etc.

    • Processing daily activities through the business EMIR system.

    • Management of WIP through regular review meetings.

    • Work scheduling for both day and night shift (cover only).

    • Control of purchasing for your area of responsibility.

    • Supporting forecasting with the Machine Shop Manager.

    • Ensuring excellent quality standards through final inspection and pass-off process.

    • Ensuring company processes and procedures are followed.

    • Working to ISO 9001, ISO 14001 and ISO 45001 standards.

    • Providing high levels of customer service and communication.

    • Maintaining good plant efficiency and reducing downtime.

    • Covering other roles within your department during absence.


 The ideal candidates will have the following skills and experience:

  • Strong communication skills.

    • Strong administrative skills and ability to multitask. 

    • Customer service orientated.

    • Capable client relationship manager.

    • IT literate and administratively competent.

    • Commercial awareness with an understanding of profit performance would be advantageous.

    • Familiar with quality, health, safety and environmental standards.

    • Natural team player.

    • GCSE or equivalent

    • In return the company will provide 25 days’ holiday plus bank holidays, an extremely busy work environment where 2 days won’t be the same and the chance to join a company who is doing very well.