Operations Co-Ordinator

Operations Co-Ordinator
Location: On-site - Redditch
Hours: Monday to Thursday: 7:30am – 5:00pm / Friday: 7:30am – 4:30pm
Salary: £30,000 - £40,000

The Opportunity

A family-owned business based in Redditch is seeking an Operations Co-Ordinator to join their close-knit team. This is an excellent opportunity for someone looking for long-term progression within a growing business, where hard work, flexibility, and a proactive approach are genuinely recognised and rewarded.
The successful candidate will work closely with and report directly to the Managing Director, gaining exposure to the day-to-day operations of the business. The role is varied and hands-on, supporting customers from initial enquiry through to after-sales support, while also assisting with wider operational and administrative tasks.
This position would suit someone who enjoys wearing multiple hats, getting involved, and developing their skills within a small team environment.

Key Responsibilities

• Maintain clear and professional communication with customers via email and telephone regarding products, orders, and service requirements
• Accurately process customer orders and generate relevant sales and operational documentation
• Prepare quotations and follow up with customers as required
• Advise customers on products and accessories, guiding them towards the most suitable solutions
• Liaise with couriers and customers to ensure smooth deliveries and a positive customer experience
• Investigate and resolve issues relating to delayed, lost, or missing parcels
• Manage customer queries and complaints in a professional and solution-focused manner
• Support day-to-day operational tasks across the business as required, including learning practical elements of the role
• Work collaboratively across the team to support shared business objectives

Skills & Experience
Essential

• Strong communication and interpersonal skills
• Excellent organisational skills with high attention to detail
• Ability to manage multiple tasks and work efficiently under pressure
• Confident using computer systems and office-based software
• A proactive and solutions-focused approach

Desirable

• Experience in customer service, sales administration, or a retail/trade environment
• Background within electrical wholesale, or a technical product-based business
• Experience preparing quotations and processing orders
• An interest in electronics

What’s on Offer

• Direct mentorship and ongoing support from the Managing Director
• Full training on products, processes, and techniques
• A supportive, close-knit working environment
• Genuine long-term career progression for the right individual
• Opportunity to take on increased responsibility as the business continues to grow

If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to holly.bevan@pertemps.co.uk.