Temporary Service Support Administrator

Temporary Service Support Administrator

Location: Redditch
Pay Rate: £13.74 per hour
Contract Length: 12–18 Months
Hours: Monday to Friday, 09:00 – 17:00

About the Role
We are seeking a proactive and customer-focused Service Support Administrator to join our team in Redditch. This role is pivotal in supporting both customers and internal teams throughout the customer journey, ensuring a high standard of service is delivered at every stage.

The successful candidate will play a key role in managing customer returns, resolving invoice queries, providing financial administrative support, and assisting with a range of service and contract administration activities. Working closely with the CCS team, you will help maintain excellent customer relationships while supporting efficient business operations and cash flow management.

Key Responsibilities

• Provide administrative support to the Customer Care and Support (CCS) team.
  
  
• Manage customer returns and follow cases through to resolution.
  
  
• Investigate and resolve invoice queries in a timely and professional manner.
  
  
• Escalate customer issues where appropriate to ensure prompt resolution.
  
  
• Raise credit notes for spare parts and service-related transactions.
  
  
• Support the purchase ledger process and other finance administration activities.
  
  
• Assist with the administration of Maintenance Plus reports and contracts.
  
  
• Support customer satisfaction initiatives, including Net Promoter Score (NPS) activities.
  
  
• Maintain accurate records and ensure all customer and financial information is up to date.
  
  
• Communicate effectively with customers and internal stakeholders to provide updates and resolve queries.
  
  

Skills and Experience

• Previous experience in an administrative, customer service, finance, or service support role.
  
  
• Strong organisational skills with excellent attention to detail.
  
  
• Confident communicator with the ability to build positive relationships with customers and colleagues.
  
  
• Ability to manage multiple tasks and prioritise workload effectively.
  
  
• Confident user of Xero.
• Experience handling invoice queries, returns, or financial administration is desirable.
  
  
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
  
  
• A proactive approach to problem-solving and customer service.
  
  

What We're Looking For

• Customer-focused with a professional and positive attitude.
  
  
• Strong administrative and organisational abilities.
  
  
• Able to work independently and as part of a team.
  
  
• Committed to delivering high-quality support and service excellence.
  
   
  
  DESIRABLE:
  
  
• Knowledge of CIS
  
  
• A relevant accounting qualification, such as AAT
  
   
  
  

If you are a proactive team player with strong communication skills, excellent attention to detail, and a passion for delivering outstanding service, we would welcome your application. Please submit your CV for consideration!