£26,371 Per Annum
Full Time
Permanent
Sheffield, South Yorkshire
Customer Service And Call Centre
Posted 1 day ago
Expires In 28 Days
Job Description
Deputy Team Leader
Location: Sheffield
Salary: £26,371.80
!! IMMEDIATE START !!
- Do you have team leader qualities and experience within a leadership role?
- Are you looking for a new challenge with the responsibility of leading a small on-site post and reprographics team in the UKs largest insurance company?
- Are you interested in developing a career with a global communications provider?
This is an excellent opportunity to lead a small, hands-on team providing a high level of service to their client to ensure all SLA requirements are met in a timely fashion and to the correct standards.
Main responsibilities:
- Ensure all team members are adequately trained across the service lines
- Ensure all processes are followed correctly by their team ensuring that any process failures are reported and tracked through the centralised issues log
- Regularly review processes, and identify that where risks exist, these are identified and mitigated
- Be the escalation point for their team and clients for issues and enquiries
- Always represent the business positively, demonstrating professionalism and pride in the service and in the absence of the Team Manager to be the ‘go to' person for any client enquiries
- Support the Senior Management team to grow the business and ensure all contractual obligations are met in an environment that delivers operational excellence
- Champion best practice and utilise resources to maximise efficiency
- Support the Team Manager in managing multiple teams and locations where appropriate
- Benefits include enhanced holiday and pension entitlement, training, progression, discounted canteen and more!
Ella Dixon
Ella.Dixon@pertemps.co.uk
0113 2469339
Division 048
Pertemps Leeds
1 Canal Place
Leeds
Yorkshire
LS12 2DU
0113 246 9339
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