Trade Counter Assistant

Are you a confident, customer-focused individual who enjoys a varied role combining customer service, sales and hands-on operational duties?

An exciting opportunity has arisen for a Customer service Advisor to join a successful and established business. Working as part of a small team, you will be responsible for providing excellent customer service, maximising sales opportunities and supporting the smooth day-to-day running of the site.

This is a varied role, so we're looking for someone who is equally comfortable speaking with customers, handling administration and getting involved with practical, hands-on duties, including forklift operation.

Key Responsibilities

• Deal with customer enquiries both face-to-face and over the telephone
  
  
• Understand customer requirements and provide appropriate advice on products and services
  
  
• Identify and maximise sales opportunities to achieve individual and business targets
  
  
• Build strong relationships with new and existing customers
  
  
• Complete administration accurately and in line with company procedures
  
  
• Operate a forklift as required
  
  
• Carry out regular checks of the site and ensure standards are maintained
  
  
• Maintain a clean, tidy and professional working environment
  
  
• Follow all Health & Safety procedures and company policies
  
  
• Support with customer accounts and outstanding payments where required
  
  
• Work independently when required, including lone working
  
  
• Take responsibility for the site when required in the absence of management
  
  
• Assist with general operational and ad hoc duties
  
  

About YouWe're looking for someone who is:

• Confident and professional when dealing with customers
  
  
• A strong communicator with excellent listening skills
  
  
• Comfortable working towards sales targets
  
  
• Commercially aware with a proactive approach
  
  
• Organised and attentive to detail
  
  
• Happy working in a small team environment
  
  
• Comfortable working independently and using their own initiative
  
  
• Practical and willing to get involved with the operational side of the role
  
  
• Reliable and confident following procedures
  
  
• Experienced in forklift operation, with a valid FLT licence
  
  

Previous experience in a customer-facing, sales, trade counter, branch, warehouse or operational environment would be advantageous.

This role would suit someone looking to combine their customer service and sales skills with a practical, hands-on working environment.

What's on Offer?

Varied role with a combination of customer service, sales and operational responsibilities

• Excellent career in a fast-growing business
• Training & Development
• Bi-Annual store bonus Scheme
• Perkbox membership
• Long Service recognition
• 28 days holiday per year INCLUDINGbank holidays
  
  

If you're looking for a role that offers variety, responsibility and the opportunity to use both your customer-facing and practical skills, we'd be keen to hear from you.