Customer Experience Team Member

Full-Time Role
Outstanding facilities and office environment – staff fun days
Free parking and immediate starts available

We are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area.

Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people.

Daily responsibilities include:

• Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more.
  
  
• Updating the in-house CRM system.
  
  
• Working with and consolidating Microsoft Excel spreadsheets.
  
  
• Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months' experience in a customer service advisor role).
  
  

Hours of work:
7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday.

Rate of pay:
£12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks.

Benefits include:

• 30 days' annual leave (pro rata).
  
  
• Work-from-home options once on a permanent contract.
  
  
• Potential overtime opportunities paid at time and a half.
  
  
• Reward and recognition schemes, including Employee of the Month awards and prizes.
  
  
• Free on-site parking.
  
  
• Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan.
  
  
• Pool table and dartboard in the canteen.
  
  
• Large screens showing sports and other events, with radio throughout the week.
  
  
• Smart-casual dress code, with dress-down days on the last Friday of each month and occasional fundraising events for the social committee.
  
  
• Modern office facilities and equipment.
  
  
• No work on Christmas Day, Boxing Day, or New Year's Day.
  
  

Additional benefits upon becoming a permanent employee include:

• Advantages Programme, offering discounted cinema tickets, gym memberships, retail discounts, childcare vouchers, cycle-to-work funding, healthcare benefits, 24/7 GP video consultations, eye care, a company pension, and long-service awards.
  
  
• Career progression opportunities within a leading international logistics provider.
  
  

If you are interested in applying for our Customer Service Advisor role and feel that you meet the above requirements, please click Apply today!