Job Description

Job Description
We are actively recruiting for a Customer Service Administrator for Northumbrian Water based at their Washington Office. This position is a 3 month temporary role and they are looking for someone to start immediately.

In this role you will provide technical administrative support in a customer service environment dealing with new water service connections, water mains requisitions, water mains diversions, self-lay and water regulations processes associated with new development activity.

Duties include

Liaise with Developers, NAVS, Consultants, and Contractors in respect of the delivery of their water and bulk service connections.
Liaise with internal stakeholders, including water regulation, distribution maintenance operatives, distribution technicians and quality control supervisors,
Speak with customers about their requests for new connections
Handle difficult conversations with customers effectively
Ensure technicians have all the required information available for site surveys, trench inspections and site meetings.
Organise, create, and close appointment activities for site visits and plan in new development site connection work for activities
Update corporate systems with accurate information
Review pressure test and analysis results

Preferred Experience

The ability to plan and organise responses to internal and external pressures within timescales and to meet differing customer requirements.
High level of empathy and understanding.
Experience of providing excellent customer service.
Experience managing work queues and SLAs.
Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.

For more information please contact or call Pertemps on 01912557977

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Customer Service Administrator

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