Hospitality And Events Assistant Manager

Hospitality & Events Assistant Manager
Temporary 3 month position
Kingston Park 
Full time 

Role 
The Stadium Hospitality & Events Assistant Manager plays a key role in delivering first-class hospitality and events across the stadium. Supporting the Conference & Events Manager, this role ensures exceptional guest experiences are delivered to all hospitality customers during matchdays, conferences, banqueting, and premium lounge operations. The role is hands-on, people-focused, and central to maintaining high standards in a fast-paced,
high-volume environment.

Key Responsibilities

• Stadium Event Operations, support the operational delivery of hospitality events within the stadium, including matchday hospitality, conferences, banqueting, and events.
• Oversee the setup, service, and breakdown of lounges, boxes, bars, kiosks, concourses, and event spaces, ensuring they are presented and maintained to the required standards.
• Conduct pre‑event checks to ensure all hospitality areas have sufficient staff, meet all requirements and are ready for guest arrival.
• Act as an operational leader during high‑capacity events, being visible and accessible across multiple zones.
• Monitor service delivery in real time, addressing and escalating operational issues promptly to maintain the highest levels of service.
• Provide hands-on support to staff during peak periods and major events, stepping in as required to ensure smooth operations.
• Premium Guest Experience, ensure the highest brand standards and service excellence are delivered across all hospitality areas to create consistently outstanding guest experiences.
• Act as a visible point of contact for hospitality guests, sponsors, and VIPs, overseeing area supervisors to resolve any issues promptly and professionally.
• Oversee the operation and presentation of premium lounges, directors’ areas, and corporate boxes, ensuring a consistent, high-end experience.
• Manage guest feedback on the day, responding appropriately and providing insights to the Conference & Events Manager to support continuous improvement.
• Team Leadership & People Management, Lead, motivate, and support large teams of casual and permanent staff in a high-volume, fast-paced environment.
• Promote a positive culture focused on customer service and teamwork.
• Deliver clear, high-quality briefings and allocate tasks effectively across different areas and shifts.
• Support rota planning and staffing levels, including on-the-day adjustments and deployment of team members across lounges, bars, and event spaces.
• Ensure all staff working in hospitality areas understand and consistently deliver against service standards, brand values, and stadium policies.
• Act as an escalation point for supervisors, team leaders, and catering in dealing with guest issues or operational challenges.
• Provide day-to-day supervision, support, and guidance to the Cellar Operator & Conference & Events Porter

Qualifications & Experience

• Experience working within a stadium, arena or large-venue hospitality.
• Proven track record of delivering high-standard customer service in fast-paced environments.
• Supervisory/management experience is essential, experience managing casual/event-day staff would be an advantage.
• Food safety training is essential, first aid and health & safety training is advantageous.

If you have the above skillset and experience please don not hesitate to apply or contact Angela Sinton on 0191 255 7977 for moe information.