Inbound Call Advisor

Inbound Sales Advisor - Mobiles 

My client is looking for confident communicators and customer-focused Inbound Sales advisors to handle incoming customer enquiries, identify customer needs, to recommend suitable products or services, offering upgrade services.
The successful candidate will deliver excellent customer service while achieving sales targets and contributing to a positive customer experience.  
You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available. 


Days - Monday to Friday
Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30 

2 Weeks training is provided.  

Key responsibilities will include :

• Handling inbound calls from customers in a professional manner
• Explore customer needs and offer a suitable products or services
• Build rapport with customers and provide accurate product information
• Convert enquiries into sales while meeting individual and team sales targets
• Process orders, payments and account updates accordingly
• Effectively proposing the benefits of products or services
• Effectively questioning customers to highlight upselling opportunities
• Having up-to-date product knowledge and awareness of current promotions available
• Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products
• Maintain detailed and accurate customer record in the system(s)
• Collaborate with colleagues and other departments to ensure customer satisfaction

Required Skills & Experience :

• Desirable to have previous sales experience working within a target driven environment, or a contact centre environment is preferred
• Excellent communication and people skills
• Strong listening and problem-solving skills
• Ability to build relationships and influence purchasing decisions
• Resilient and tenacious
• Attention to detail
• Able to learn new skills
• Desire to exceed KPI's and Targets
• Ability to work in a fast-paced environment and manage multiple enquiries

Desirable Qualifications :

• Experience in inbound sales or telesales
• Experience working towards sales or performance targets
• 
  Please submit your CV, send to michelle.alburey@pertemps.co.uk or call 01509 213000, ask for Michelle