Service Help desk Advisor Job In Meriden

Service Help desk Advisor

  • £18000 - £23000 per annum
  • Posted: 19/02/2019
  • Meriden
  • Job Ref: 080105636
  • Permanent

Job Details

Service Helpdesk Advisor

Job Type: Permanent
Salary: £18,000 – £23,000 (dependant on experience)
Hours: Mon – Friday 9 – 5
Location: Meriden, West Midlands

We are looking for someone who ideally has experience of working in an inbound help desk environment. You will understand the importance of working with a sense of urgency and proficiency whilst demonstrating empathy and great customer service.
As a help desk advisor, you will have fantastic customer service skills, a positive attitude and will take pride in helping people. You will be receiving inbound calls from people across the country who are wanting you to resolve their IT/system issues so patience really is a virtue in this role!
Desired Experience:
• Working in an IT/help desk environment
• Demonstrate customer service (over the phone)
• Working towards KPIs
• Knowledge in IT/systems is ideal

Person Spec:
• Patience
• Resilience
• Calm demeanour
• Sense of urgency
• Empathy