Mortgage Customer Service Administrator

• Hours 35 hours per week between 8am - 8pm Monday to Friday
• Training hours Mon - Fri 9-5pm
• Location - Pentland House, Edinburgh
• Salary - £10.60 per hour

KEY RESPONSIBILITIES:

Dealing with a range of customers and third parties for a single brand/channel/product
Keep up to date with process and policy changes
Ensure that all contact is professional, setting the scene, giving clear expectations to the broker around next steps, and agreeing future contact
Deliver a positive quality customer experience in colleague and customer interactions, which can take place either by phone, email, or letter.
Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding value to the end-to-end process


REQUIRED SKILLS:

• Communication skills
• Telephone manner
• Listening
• Empathy and understanding
• Teamwork
• IT abilities
• Administrative skills
• Customer service advisor experience would be a benefit, but not essential
• A passion for people

WHAT'S IN IT FOR YOU?
Follow-up roles for candidates with the requisite skills
Full training provided by trainers with a track record in mortgage servicing
Free parking on site (subject to change)
Smart-casual dress code

Successful candidates will be required to pass a credit and criminality check.

If you are interested, please apply with most up to date CV or send CV to chanice.brown@pertemps.co.uk We aim to contact candidates within 48 hours.