Airport Customer Service

Join Our Team as a Customer Service Agent at Edinburgh Airport!

Are you ready to be part of the world's leading provider of ground and air cargo services? We are committed to delivering safe and high-quality services for clients and customers across the globe, and we need dedicated individuals like you to join our team.

Role Overview:
As a Customer Service Agent, you will play a vital role in the airport operation, ensuring a positive experience for all passengers between the terminal and the aircraft. While this role does not require driving, it does require availability to commute to and from the airport 24 hours a day, with shifts starting as early as 3 AM and possibly finishing after midnight.

Responsibilities:
Check passengers in on arrival, issue boarding passes, and verify travel documents and passports.
Assist passengers with baggage drop and provide support with passport control at boarding gates to ensure timely departures.
Extend a warm welcome to passengers upon their arrival back from their destinations.

Requirements:
Ability to deliver exceptional customer service with strong interpersonal skills.
Demonstrated effectiveness as a team player committed to safety and meeting airline schedules.
Willingness to learn and grow personally and professionally.
Ability to remain calm under pressure and manage time effectively in a fast-paced environment.
Physically capable of handling passenger baggage and maneuvering wheelchairs as needed.
Basic to intermediate computer skills required.

Perks:
Free parking, uniform, and personal protective equipment provided.
Competitive hourly rate of £11.79 per hour.
Opportunity for transfer to a seasonal contract after 12 weeks of service.

Hours/Shifts:
Full-time hours with flexibility to work between 03:00 AM and 01:00 AM, averaging 37.5 hours per week on a set rota.
Availability to work weekends, including Saturdays, Sundays, and bank holidays.

Background Check Requirements:
References for a minimum period of 5 years prior to the start date.
Criminal background check (DBS).

If you are ready for a new challenge and possess the qualities we're looking for, apply today with an up to date CV or contact Liam on 0131 322 8612