Job Description

Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. Due to their continued success, we are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.

Job Title: Customer Service Advisor
Location: Rosyth
Salary: £25,500- Based on Experience

Start Date: ASAP
Job Type: Permanent

What’s on Offer:

Competitive salary based on experience
A range of company benefits
A positive, inclusive, and team-oriented culture
Clear pathways for career progression and development

Key Responsibilities:

As a Customer Service Advisor, you will:

Be the first point of contact for customers across phone, email, live chat, and social media.
Deliver outstanding customer support and resolve queries efficiently.
Promote products and services, using up-selling and cross-selling techniques where appropriate.
Process orders, returns, and refunds in line with company procedures.
Maintain accurate and detailed records of customer interactions.
Escalate unresolved issues to the appropriate internal teams.
Meet and exceed service KPIs including AHT and CSAT.
Share customer insights to help improve service delivery.

Key skills and experience required for the Customer Service Advisor role include:

Previous experience in customer service or a similar role
Excellent communication skills with a customer-first attitude
Strong attention to detail and confident problem-solving skills
Ability to multitask and stay organised in a fast-paced environment
Comfortable using CRM systems and standard office software (e.g., MS Office)

If you are interested in the Customer Service Advisor position, please click apply now.

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Customer Service Advisor

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