Housing Assistant Job In Paisley

Housing Assistant


  • £10.14 per hour
  • Posted: 01/03/2019
  • Paisley
  • Job Ref: 086105402
  • Temporary

Job Details

Our client, a highly respected public sector organisation based in Paisley, require a Housing Assistant on a temporary basis. The salary for the role is £10.14 per hour. This is a full-time 35 hours per week position working Monday to Thursday 8.45am - 4.45pm and Friday 8.45am - 3.55pm.

Main purpose of role:
The Housing Assistant will support Housing Officers in the delivery of local housing services.

Accountabilities/Responsibilities:

  • Carry out a comprehensive pre interview search of information systems to profile current and prospective customers
  • Interviewing and advising customers on their housing prospects/needs
  • Interviewing customers at point of tenancy sign-up and other key tenancy changes including termination of tenancy
  • Real time electronic input of customers details on relevant IT systems
  • Complete referral requirements as appropriate, liaising with internal and external contacts where necessary
  • Carry out duties related to rental payments and enquiries including associated financial transactions
  • Advise and assist customers on benefit take up, employability advice, maximising income at all opportunities and referring to specialist money advice where required
  • Undertake arrears interviews
  • Negotiating and agreeing instalment arrangements with customers
  • Assist with the maintenance of accurate records of all arrears action proposed and undertaken, issuing correspondence in accordance with the arrears escalation policy
  • Ensure effective communications when referring cases to other staff ensuring seamless transfer in the interest of customers
  • Identify vulnerable adults through customer contact, and refer to appropriate services for support
  • Assist in the preparation of cases for submission to Housing Occupational Therapist and Community Care Panel
  • Deal with general enquiries relating to other Council Services and partner agencies as necessary
  • Deal with customer complaints and refer to line manager where appropriate
  • Reply to correspondence from customers in relation to service responsibility
  • Ensure all manual records, files and computer systems are kept up to date as required
Key Skills and Requirements:
  • General knowledge of Housing Services
  • Numeracy skills
  • Effective customer service and communication skills both face to face and over the telephone
  • Confident in dealing with members of the public in a range of circumstances
  • Able to deal with upset/angry customers effectively
  • Able to complete standard documentation
  • Able to organise own workload.
  • Able to use initiative when making decisions
  • Effective communicator
  • Able to work flexible hours when required