Customer Service Assistant Job In Birmingham

Customer Service Assistant


  • £10.7 per hour
  • Posted: 27/06/2018
  • Birmingham
  • Job Ref: 124100032
  • Temporary

Job Details

Customer Service Assistant 
Location: Birmingham
Pay Rate : £10.70/hour


Do you thrive on giving excellent customer service skills? Could you help our customers with their financial needs? 

Pertemps Managed Solutions are working in partnership with a leading UK based financial services group. So if you’ve got great customer service then, we’d love to speak with you! 

You will be a part of an inclusive, values-led culture focused on making a difference to customers, businesses and communities. You can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity. 

JOB ROLE: 

This is a 6 month temporary role with a possibility of extension. These positions are offering a pay rate of £10.70 per hour. You will be working on a Monday to Friday 8.30am to 6 pm (35 hrs per week). 

KEY RESPONSIBILITIES:

  • Resolve routine enquiries via telephone/email/fax/web, effectively prioritising workload
  • To process customer bespoke requests, reports and off-system processes
  • Produce routine system reports and manipulate raw system data to produce Excel formatted customer bespoke reports
  • Operate core and internet systems
  • Meet customer service standards and targets as set; ensuring customer satisfaction levels are maintained
  • To participate in the overall achievement of Customer Satisfaction targets
  • To comply with regulatory and legislative requirements
  • To promote the fair treatment of customers in decisions and actions undertaken
WHAT’S IN IT FOR YOU?
  • Excellent training
  • Great rates of pay
  • The opportunity to work alongside a fantastic, supportive, fun team
Please get in touch with Pertemps Managed Solutions if you’re interested in becoming a administrative professional. "You will receive a call from one of our dedicated resourcers who are based in Reading, please note the number calling you will start with 01189"

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