Sales Administrator

Salary: £25,000
Hours of Work: 08:30 - 16:30 Mon-Thurs. 08:30 - 12:30 Fri

Sales Administrator (Manufacturing/Engineering Environment)

Purpose of role:
The role holder will provide essential Sales Administration
Services for the business, responsible for administering the end-to-end sales process from enquiry to invoice and payment and playing a pivotal role in ensuring that all customer orders are processed accurately, and the company's business systems updated and maintained. The role will contribute to ensuring that the business delivers a high standard of customer service including ensuring enquiries and complaints are handled professionally and in a timely and efficient manner.

This role requires professionalism and attention to detail, whilst exhibiting flexibility in managing priorities, solving problems and making recommendations for improvements. This role also requires good standards of numeracy to support contract estimating and pricing and good communication and interpersonal skills.

Areas of responsibility:

• Deliver the Sales Administration process for the business; receiving customer orders and populating all relevant customer and order details into the business system.
• Process customer purchase orders, raise sales orders and associated works orders, and raise invoices and credit notes as required.
• May support the estimating process for new enquiries including receiving and recording customer enquiries, and passing requests for estimates to the appropriate team(s) within the business.
• May be required to prepare and deliver some customer quotations to a professional standard using established price book or price lists, or from cost estimates provided by the business.
• Ensure necessary records and data are retained and appropriately filed in relation to customer quotations and orders.
• Receive, qualify and resolve customer complaints, referring to the appropriate function within the business as required.
• Identify areas of concern or for improvement, including making recommendations to reduce costs, improve customer satisfaction, or increase overall efficiency of the sales process.
• Support the Sales Administration Manager in maintaining the sales order book forecast ("flash" report) and generate sales-related management information on a scheduled basis or on request.
• Answering phone and directing calls within the business and managing the process for receiving visitors to the site.
• Perform general office administration tasks including managing stationery orders, visitor bookings (including lunch, transportation and accommodation as needed).
• Support in the monitoring of delivery performance to customers, alerting or advising the business of risks to delivery and slippage against agreed customer delivery dates, and keeping customers informed of delays to their orders.
• Agree order changes with customers (including changes to delivery dates or quantities) and update the business systems to ensure the order book is always accurate.

Essential Requirements:

• Prior experience in an administrative or customer services role, ideally in an engineering or manufacturing environment.
• High standards of professionalism and attention to detail.
• Good understanding of the sales process including how sales are administered within a business from customer order to invoicing and payment.
• Ability to communicate effectively within the organisation both informally and formally through appropriate methods, including a good standard of written and verbal communications.
• Flexibility in undertaking a broad range of administrative tasks as required to support the business.
• Good time and priority management skills.
• Experience using Microsoft Office, especially MS Excel.
• Ability to communicate effectively within the organisation both informally and formally through appropriate methods, including a good standard of written and verbal communications.

What we would like you to bring:

• A qualification (e.g. HND) in Business Studies or another relevant field would be advantageous but is not required.
• High standards of professionalism and a passion for achieving a best-in-class sales process to deliver a high standard of customer service.
• Account management and stakeholder management abilities.
• Ambitious to help grow and develop a small, specialised business.
• Focus on digital transformation and maximising the efficiency of the sales process through digital tools such as Sharepoint, CRM and MRP.
• Prior experience utilising an MRP system to manage sales within a manufacturing environment, and/or using a CRM system to track customer enquiries and quotations would be advantageous.