Fantastic opportunities are available for experienced call centre advisors to support the delivery of metering enquiries within one of the UK's leading utility companies.
The Customer Advisors main role and responsibility is to receive and process telephone calls, emails and web portal enquiries for customers and service providers who are calling with regards to a query with their meter whilst ensuring excellent standards of safety are met. With the right Customer Service training and development, Customer Advisors will be both technically competent and be able to provide excellent Customer Service.
The Metering department receives and processes customer enquiries whilst maintaining an excellent level of service at all times.
As a Customer Service advisor, your duties will include but not be limited to:
Deliver exceptional customer service, to customers, service providers and end consumers with a relentless focus on first time resolution & safety.
Communicate effectively with customers, service providers and end consumers via telephone, e-mail and web channels, inbound & outbound contacts.
Meet & strive to exceed all agreed productivity, quality and customer satisfaction KPIs, demonstrating flexibility & the ability to respond to changing priorities.
Maintain all records to a high level of accuracy & proactively seek opportunities to continually improve this.
Take personal ownership for development within the Agile work environment, demonstrating a passion to learn & develop new skills.
Work collaboratively with wider stakeholders on process improvement, change & best practice sharing initiatives.
Support the development of a wider range of services to existing and new customers.
Participate actively in corporate, social, responsibility activities, demonstrating a desire to support the local community.
Passionately & positively promote the company policies and procedures at all times.
Communication between: Customer Service Teams, Customers / End Consumers, stakeholders, External suppliers
The ideal Customer Advisor will have the following skills and experiences:
Customer Service / Contact Centre / Administration experience
Strong customer orientation
Effective oral & written communication skills
IT proficient including a sound knowledge of Microsoft packages
Consistently demonstrates the Company values
The Role will be based within the Solihull area.
Contact Centre operates 365/24/7 - shift patterns apply
Dress down day every Friday and Weekend shift
Availability to work from home on occasions upon completion of training
It is a mandatory requirement to undergo a Basic Scotland Disclosure Background screening check to be considered for any work assignments within this company.