Head of Facilities Management

Head of Interim Facilities – Civic Campus (Hard FM Lead)
Location: Hammersmith (brand new Civic Campus)
Rate: £500 per day (Umbrella)
Duration: 6 months
Pattern: Full time, 4 days on-site / 1 day remote, c.100 staff, 3 direct reports

Take technical ownership of a brand new, high-spec Civic Campus, acting as the senior Hard FM lead across building services, critical plant, and complex multi-use spaces. This role targets a seasoned technical Facilities Manager who can combine deep engineering competence with operational leadership and stakeholder management

Core technical remit

• Lead the safe, compliant and efficient operation of all Hard FM services, including mechanical, electrical, HVAC, BMS and associated plant and infrastructure.
• Own PPM and reactive maintenance regimes, ensuring statutory compliance, optimised asset performance and data-driven decision making across the estate.
• Oversee technical interfaces for events and tenant operations, ensuring building systems, capacities and risk controls are aligned with occupancy and usage profiles.
• Challenge and manage supply chain performance (FM provider(s), specialist contractors), driving SLA/KPI delivery, root-cause analysis and continuous improvement.
• Input into life cycle planning, asset registers and technical risk assessments, supporting long-term resilience and value for money

Leadership and stakeholder scope

• Provide day-to-day leadership to a team of approximately 100 staff on site, including direct line management of 3 reports (supervisors/managers), setting clear technical and behavioural standards.
• Act as the primary technical point of contact for senior stakeholders, tenants and event organisers, translating engineering risk and constraints into clear, actionable options.
• Drive a culture of safety, compliance and continuous improvement, embedding robust permits-to-work, RAMS, and change control processes.
• Support the ongoing mobilisation and optimisation of the new Civic Campus, refining procedures, playbooks and reporting as the building moves into steady-state operation.

Ideal profile

• Strong technical background (e.g. time-served engineer or building services/MEP bias) with significant Hard FM leadership experience in complex, multi-tenant or campus environments.
• Demonstrable track record of managing large teams, driving contractor performance and owning KPIs across compliance, uptime, energy and customer experience.
• Comfortable operating as the senior technical authority on site, making informed decisions at pace and communicating clearly with both engineers and senior non-technical stakeholders.
• Highly organised, data-literate and commercially aware, with the ability to balance operational risk, user experience and budgetary constraints.