Customer Service Advisor


  • £9.35 per hour
  • Posted: 04/12/2017
  • Wrexham
  • Job Ref: 191103196
  • Temporary

Job Details

Pertemps are currently recruiting for Customer Service Advisors to work with one of the largest Utility companies based in Wrexham.  They are looking for the best talent to join them in delivering an outstanding customer experience where you will be prepared to take calls from customers about anything and everything to do with their bills. There is a key focus on resolving issues with a positive outcome, ensuring a helpful and accurate service is being provided

If you are passionate about delivering an amazing service to customers then read on as this could be just the opportunity you have been looking for!

We are offering an ongoing, temporary contract to start as soon as possible

Customer Service Advisor - About the role:-

- Handle customer contacts in a polite efficient manner
- Ensuring maximum call quality is achieved
- Being conversant with internal systems of recording & logging customer contact
- Action & update customer contacts irrespective of channel in a timely manner & in keeping with LOS
- Reconciling daily payments received
- Being conversant with all tariffs & offering appropriate advice
- Ensuring all KPI’s & SIM requirements are adhered to
- Complaint handling
- Organisation managing/actioning high volume calls & maintaining quality
- Regulatory demands
- Maintaining LOS
- Learning new systems, processes & procedures
- Learning to handle operational contacts

Customer Service Advisor - About you:-

- Experience in a customer service environment dealing with and actioning a high volume of customers
- Call Centre expertise
- You will be a good listener, enjoy talking to people and have great attention to detail
- You will have a ‘can do', positive attitude and will relish solving problems
- You will be computer literate, with the ability to pick up new systems quickly

Customer Service Advisor - Hours of work

The successful candidate will be required to work Monday - Friday, 40 hours per week covering an 8 hour shift between 0800 - 1800

If this sounds like something for you - APPLY!

This role is based in Dee Valley