Service Recovery/Customer Service Advisor Job In Coventry

Service Recovery/Customer Service Advisor


  • £10.50 per hour
  • Posted: 06/09/2019
  • Coventry
  • Job Ref: 191103201
  • Temporary

Job Details

We are currently recruiting a Service Recovery/Customer Service Advisor for one of the largest Utility companies in the West Midlands. 

Service Recovery/Customer Service Advisor  - Role Objective:

  • This role is responsible for responding to written/verbal customer contacts and complaints
  • The role holder will also deal with any customers where there is a potentially longstanding, long running or complex issue where we will need to proactively manage the customer to ensure we deliver excellent service and keep them fully informed

Service Recovery/Customer Service Advisor - Accountabilities:
  • Liaise with other areas of the business in order to meet the regulatory requirements and provide a full and complete response
  • Monitor progress of response and chase / escalate as appropriate
  • To contact the customer (or the customers representative) primarily by telephone with confidence & knowledge to resolve the complaint
  • Identify complaint trend data and/or weekly performance statistics to feed into Root Cause analysis
  • The Role Holder will adhere to all rosters produced by either the Central Rostering Function or the Management Team
He lives in London and none of our offices are closer to his location


Service Recovery/Customer Service Advisor - Experience:
  • Proven experience of succeeding in a customer-facing role
  • Must have experience handling customer complaints 
  • Excellent IT skills - especially Word and Excel
  • Exceptional written and verbal communication skills

 Qualifications:
  • GCSE’s or equivalent in English and Maths at grade C or above

Service Recovery/Customer Service Advisor - Additional information:


Duration: The role to start as soon as possible until 15th Nov 2019
Hourly rate: £10.50
Location: Coventry
Working hours: 8 am to 4 pm (Monday to Friday) 

If this sounds like something for you - APPLY TODAY!!