Account Manager

Account Manager

Manchester | Hybrid Working (3 Days in the office)
£35,000 Basic Salary + £15,000 Bonus (OTE £50,000)
Permanent | Monday-Friday | 37.5 Hours per Week

We're looking for a commercially minded Account Manager to join a growing and high-performing team within one of the UK's most exciting businesses operating in the automotive sector.
This is a relationship-driven role focused on managing and developing a portfolio of dealership partners, helping them maximise the value they receive from the platform while identifying opportunities for growth. You'll act as a trusted advisor to your clients, building strong long-term relationships, delivering insight-led recommendations, and ensuring a first-class customer experience.

Key Responsibilities

• Build and maintain strong relationships with a portfolio of dealership partners, becoming a trusted point of contact and advisor
• Gain a deep understanding of each client's business, objectives, challenges and performance to deliver tailored recommendations
• Conduct regular account reviews and performance discussions via phone and video calls
• Analyse customer performance data and provide actionable insights to help partners maximise ROI and platform engagement
• Manage the onboarding and training of new dealership partners, ensuring a seamless customer experience from day one
• Identify opportunities to grow existing accounts through the adoption of additional products, services and strategic initiatives
• Take ownership of customer retention, satisfaction and commercial performance across your portfolio
• Work closely with internal stakeholders and Partner Success teams to ensure client objectives are delivered effectively
• Proactively address client challenges, resolve issues and drive continuous improvement across the customer lifecycle

What We're Looking For

• Proven experience in an Account Management, Client Services, Customer Success or Relationship Management role
• Strong communication and stakeholder management skills, with the ability to build credibility at all levels
• A consultative approach with a genuine passion for understanding customer needs and delivering value
• Experience managing and growing existing client relationships while identifying opportunities for further business growth
• Commercially aware, with the ability to balance customer satisfaction and business performance
• Self-motivated and organised, capable of managing multiple priorities and accounts effectively
• Strong analytical skills with the ability to interpret performance data and turn insights into actions
• Collaborative team player who enjoys working cross-functionally to achieve shared objectives
• Resilient, adaptable and comfortable operating in a fast-paced environment
• Experience using CRM systems and Microsoft Excel or Google Sheets
• Automotive or digital marketplace experience would be advantageous but is not essential

What's on Offer?

• Hybrid working with 3 days per week in the Manchester office
• Clear progression opportunities within a rapidly growing business
• Ongoing training, coaching and development
• Flexible and people-focused working culture
• Wellbeing and support initiatives
• Regular company socials and team events
• Opportunity to join an innovative, fast-paced and high-performing commercial team