Casualty Claims Handler

Claims Handler – Casualty | Glasgow | Hybrid Working

Are you a Claims Handler with experience or knowledge in Casualty Claims? Are you passionate about delivering excellent service in a global, supportive, and high-performing environment?

Our client, a leading multinational insurance company, operating in over 50 countries, is looking for a Claims Handler to join their Glasgow-based team. You’ll receive full training, a strong employee benefits package, and opportunities to grow your career within a reputable and forward-thinking organisation.

What You'll Do

• Manage a caseload of up to 350 claims, including:
• Employer’s Liability
• Product Liability
• A small volume of motor claims
• Assess liability and claim value (quantum) up to £25,000
• Negotiate settlements with policyholders and brokers
• Provide a professional, customer-focused claims service
• Attend review meetings and collaborate with internal teams
• Identify complaints and handle them effectively or escalate as needed
• Support internal processes such as audits and account reviews

What We’re Looking For

• Previous experience handling insurance claims (casualty experience is a plus)
• Background in financial services or insurance is preferred
• Excellent written and verbal communication skills
• Strong customer service mindset
• Comfortable using Microsoft Office and able to learn new systems
• Experience in a commercial insurance claims environment is advantageous

What’s on Offer

• Competitive salary and pension scheme
• Discretionary bonus
• 25 days annual leave plus the option to buy 5 more
• Hybrid working options
• Private Medical Insurance
• Life Assurance
• Subsidised gym membership
• Employee Share Purchase Plan
• Comprehensive training and development programmes
• Employee Assistance Programme for wellbeing and support

Company Culture

This organisation is built on core values of integrity, respect, excellence, teamwork, and client focus. The work environment is collaborative, inclusive, and focused on high performance and ethical standards. Diversity and inclusion are central to their values, and adjustments during the recruitment process are available upon request.
If you're looking to take the next step in your claims career in a dynamic and supportive setting, we would love to hear from you!

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