Competitive
Full Time
Permanent
Birmingham, West Midlands
Customer Service And Call Centre
Posted 1 day ago
Expires In 28 Days
Job Description
Pertemps are delighted to be recruiting on behalf of a well-established and growing business based in Birmingham for a Scheduling Coordinator to join their busy operations team.
This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery.
The Role
As a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service.
Key Responsibilities
• Scheduling and coordinating appointments, jobs, and service visits
• Managing diaries and allocating workloads effectively
• Liaising with customers regarding appointments and enquiries
• Communicating with field-based teams to ensure schedules run smoothly
• Monitoring job progress and making adjustments where required
• Updating internal systems with accurate information and job records
• Managing incoming calls, emails, and service requests
• Resolving scheduling issues and escalating concerns where necessary
• Supporting the wider operations team with administrative tasks
• Ensuring customer service standards are maintained at all times
About You
The successful candidate will:
• Have previous experience within scheduling, coordination or planning
• Possess excellent organisational and time-management skills
• Be confident communicating with customers and colleagues at all levels
• Have strong attention to detail and the ability to prioritise workloads
• Be proficient in Microsoft Office and comfortable using internal systems
• Be able to work effectively under pressure in a fast-paced environment
If you are an organised and customer-focused individual looking for your next challenge, we'd love to hear from you. Apply today through Pertemps to find out more.
This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery.
The Role
As a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service.
Key Responsibilities
• Scheduling and coordinating appointments, jobs, and service visits
• Managing diaries and allocating workloads effectively
• Liaising with customers regarding appointments and enquiries
• Communicating with field-based teams to ensure schedules run smoothly
• Monitoring job progress and making adjustments where required
• Updating internal systems with accurate information and job records
• Managing incoming calls, emails, and service requests
• Resolving scheduling issues and escalating concerns where necessary
• Supporting the wider operations team with administrative tasks
• Ensuring customer service standards are maintained at all times
About You
The successful candidate will:
• Have previous experience within scheduling, coordination or planning
• Possess excellent organisational and time-management skills
• Be confident communicating with customers and colleagues at all levels
• Have strong attention to detail and the ability to prioritise workloads
• Be proficient in Microsoft Office and comfortable using internal systems
• Be able to work effectively under pressure in a fast-paced environment
If you are an organised and customer-focused individual looking for your next challenge, we'd love to hear from you. Apply today through Pertemps to find out more.