Customer Service Advisor

Customer Service Advisor - Call Centre

Pertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.

Position: Customer Service Advisor
Location: Edinburgh City Centre
Hours: Monday - Friday, 0830 - 1700 (36 hours per week)
Duration: Temporary, ongoing
Pay: £13.48 per hour
Immediate Start


About the Role:
As a Customer Service Advisor within the Repairs Department, you will be the first point of contact for customers. Your primary responsibility will be to provide excellent customer service by handling inbound calls effectively and efficiently.


Key Responsibilities:
Answer incoming calls from customers
Provide information to customers and assist where possible
Log details on systems ensuring accuracy at all times
Liaise with internal and external stakeholders as required
Make outbound calls to customers to update them on their case
Any other tasks as required


You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Strong listening skills and good IT skills.

If you are interested in applying for this position, please apply online immediately.