Monitoring and Response Officer

Pertemps are delighted to be working with our public sector client to recruit a Monitoring and Response Officer on a temporary basis.

Role: Monitoring and Response Officer
Location: Edinburgh
Hours: Full-time, rota-based 24/7 service (average 36 hours per week, including early, back and night shifts)
Pay Rate:

• Standard rate: £14.02 per hour
• Unsociable hour rate: up to £22.51 per hour

Duration: Temporary 6-months
Start Date: Immediate


A full clean UK drivers’ licence is required for this role

This role requires a PVG Certificate (£59 for a new application or £18 to update an existing certificate).
 
This is a frontline role within a 24/7 Assistive Technology Enabled Care service, delivering emergency telecare monitoring and response support to elderly and vulnerable people across Edinburgh. You will play a vital role in helping service users remain safe, independent and supported in their own homes and communities.

Key Responsibilities

• Handling incoming alarm and telephone calls within a busy monitoring hub
• Carrying out emergency call handling, triage and prioritisation in line with guidelines
• Providing telephone-based reassurance, advice and support to service users
• Attending service users in person to respond to falls, mobility incidents and emergencies
• Carrying out dynamic risk assessments on all response visits
• Assisting service users safely following falls, using approved techniques and equipment
• Liaising closely with emergency services, health professionals and partner organisations
• Installing, repairing and maintaining assistive technology and telecare equipment
• Promoting prevention, wellbeing and signposting to appropriate support services
• Accurately recording actions and outcomes using internal IT systems
• Handling sensitive and life-critical information confidentially and professionally

What We’re Looking For

Essential:

• Experience working in health, social care or a similar frontline support environment
• First Aid or Moving and Handling certification
• Confidence communicating with vulnerable people by phone and face to face
• Ability to remain calm and make sound decisions in emergency or high-pressure situations
• Good IT skills and experience updating systems and records
• Strong understanding of health and safety principles
• Flexibility to work a 24/7 rota including nights and weekends
• Empathetic, resilient and team-focused approach

Desirable:

• Call handling or contact centre work
• Telecare or assistive technology knowledge

📩 Apply today if you’re looking for a rewarding, hands-on role where you can genuinely make a difference to people’s lives.