Inbound Customer Service Advisor

Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis.

Role: Customer Service Advisor – Council Tax Team
Location: Edinburgh City Centre (office-based working in a call centre)
Working hours: Monday to Friday, 08:30 - 17:00 (36 hours)
Pay rate: £14.02 per hour
Start date: ASAP
Duration: Temporary, ongoing

This post is subject to a Basic Disclosure check, to be completed following confirmation of acceptance, at a cost of £25 to the successful candidate.
 

About the Role
This is a great opportunity to join a busy and supportive Council Tax team at the City of Edinburgh Council, where you’ll play a key role in helping customers with enquiries, account updates and payments.
The main focus of the role is Council Tax, however you will also support the Scottish Welfare Fund by handling inbound calls, accurately taking notes and passing information to the relevant team for follow-up.
You’ll be the first point of contact for customers, providing clear information and guidance while delivering a professional and friendly service.

What You’ll Be Doing

• Handling a high volume of inbound calls relating primarily to Council Tax, including customer queries about bills, payments, overpayments and account balances
• Speaking with both individual residents and large business customers regarding Council Tax payments and enquiries
• Taking inbound calls for the Scottish Welfare Fund, recording accurate information and passing cases to the appropriate team
• Reviewing, updating and maintaining customer accounts accurately
• Recording clear and detailed notes on internal systems
• Providing advice and guidance in a calm, professional manner
• Issuing letters and documents to customers when required
• Taking overdue payments via phone
• Redirecting complex queries to the appropriate teams
• Supporting the team with general administrative duties

What We’re Looking For

• Previous experience in a customer service or call centre role
• Confidence in using computers and learning multiple new systems
• Strong experience using Microsoft Outlook, Word and Excel
• Strong verbal and written communication skills
• Good attention to detail and accurate data entry skills
• A positive, professional approach with a genuine desire to help customers

Why Apply?

You’ll gain valuable experience within a public sector Council Tax team, working regular weekday hours in a structured and supportive environment. This role offers stability, ongoing work and the opportunity to build strong, transferable customer service and administrative skills.

Apply online today to be considered for this role.