£14.02 Per Hour
Full Time
Temporary
Kaimes, City of Edinburgh
Administration
Posted 4 hours ago
Expires In 29 Days
Job Description
Role: Housing Assistant – Rent Arrears & Housing Management Support
Location: Edinburgh South East
Hours: Monday to Friday (36 hours per week)
Pay Rate: £14.02 per hour
Duration: Temporary Ongoing
Start Date: Immediate
This post requires a Basic Disclosure check which will cost £25 to the successful candidate.
Why This Role is a Great Opportunity
- Work within a frontline housing service supporting tenants across Edinburgh
- Gain valuable experience in rent arrears recovery and housing management
- Play an active role in sustaining tenancies and supporting vulnerable customers
- Work closely with Housing Officers within a supportive locality team
- Develop strong, transferable skills within a public sector environment
What You’ll Be Doing
- Supporting Housing Officers with rent arrears cases, including monitoring accounts and early intervention work
- Assisting with general housing management tasks across the locality team
- Contacting tenants by phone, email and in person to discuss rent accounts and payment options
- Updating housing systems with accurate case notes and financial information
- Supporting tenancy sustainment through advice, signposting and practical assistance
- Handling customer enquiries professionally and sensitively
- Assisting with estate-related tasks, inspections and wider housing support activities
- Working to deadlines and contributing to effective service delivery
What We’re Looking For
- Previous experience in an administrative or customer-focused role
- Confidence communicating with customers, including around sensitive financial matters
- Strong organisational skills with excellent attention to detail
- Ability to work well as part of a team and manage competing priorities
- Confident using Microsoft Office and internal systems
- A calm, professional and supportive approach
- Experience in housing, rent arrears, income recovery or local authority services
- Experience working within a locality or neighbourhood-based team
Ready to Apply?
If you’re organised, customer-focused and keen to build experience in housing and rent arrears work, we’d love to hear from you.
Apply via this advert today!
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