Account Coordinator

Job Title: OH Account Coordinator

Location: Cambridge (Hybrid)

Salary: £24,000 – £26,000 per annum

Contract Type: Full Time, Permanent

Working Hours: Monday to Friday, 9am to 5pm

Job Summary:

My client is seeking a highly organised and proactive OH Account Coordinator to join their team. The successful candidate will act as the key liaison between OH practitioners and clients, providing robust customer service and ensuring that key performance indicators (KPIs) are met. This role involves maintaining client relationships, supporting business development, and ensuring operational excellence.

Key Responsibilities:

Client Relationship Management:
Develop and maintain strong client relationships.
Respond promptly to client requests and needs.
Ensure clients are updated on the progress of cases and other tasks.
Proactively monitor KPIs and take necessary steps to avert failures.

Operational Excellence:

Assist in the delivery of approved business strategies.
Improve operational systems and processes to support the company’s mission.
Ensure accurate record-keeping and database management.
Oversee daily workload and ensure timely and accurate reporting.

Diary Management:

Ensure effective diary bookings for practitioners.
Alert the Logistics Manager to any concerns.
Manage wellbeing and flu campaigns for clients to achieve maximum growth potential.
Team Coordination:
Support the clinical team with training bookings and annual leave requests.
Assist with the logistics of the annual flu campaign.
Perform ad hoc support and specialist input as required.

Skills & Competencies:

Excellent communication skills (both written and oral).
Strong organisational and problem-solving abilities.
Proficiency in Microsoft Office.
Ability to work autonomously and adapt to changing priorities.

Experience:

Proven health administrative experience or a transferrable skillset.
Previous experience in a similar role.

Personal Qualities:

High attention to detail and accuracy.
Proactive and hands-on approach to resolving queries.
Resilience and a positive attitude.

Benefits:

25 days holiday (pro rata if part-time)
Hybrid working
Length of service awards
Group life insurance (Death in Service)
Flu voucher scheme
Retail discount scheme via Perks at Work
Gym discounts
Health cash plan, including Employee Assistance Programme (EAP), online health assessments, and virtual GP services