Assistance Coordinator

Assistance Coordinator – Hybrid Working | Full-Time | Daventry Area

Location: Within 45 minutes of NN11

Salary: Competitive + Benefits

Contract: Permanent | Mon–Fri, Office Hours (with occasional flexibility)

Are you a highly organised, empathetic individual with a passion for helping others?

Do you thrive in a fast-paced, people-focused environment with a global reach?

If so, we’d love to hear from you.

About the Role We’re looking for a proactive and cheerful Assistance Coordinator to join our friendly and supportive team. You’ll be helping clients and patients across the globe, often during challenging times providing reassurance, practical support, and logistical solutions.
This is a varied role where no two days are the same. You'll be working alongside medical professionals and international partners, planning complex travel logistics, coordinating global repatriations, and communicating with patients and their families—mainly via phone and email.
If you’re highly organised, calm under pressure, and love problem-solving with purpose, this could be the perfect opportunity for you.

What You'll Be Doing

• Communicating with patients and clients around the world
• Coordinating medical and travel arrangements (flights, ground transport, etc.)
• Liaising with international partners and service providers
• Monitoring global travel news, visa changes, and restrictions
• Supporting the medical team with logistics and case updates
• Ensuring all actions are accurately documented

We’re Looking for Someone Who Is:

• A confident and empathetic communicator (verbal & written)
• Exceptionally organised with strong attention to detail
• Proficient in Microsoft Office 365 (Outlook, Excel, Word, Teams)
• A great team player who can also work independently
• Based within 45 minutes of our office near Daventry (NN11 7JG)
• Willing to work occasional flexible hours when needed

It’s a Bonus If You Have:

• Experience in customer service, healthcare, insurance, or travel industries
• A passion for travel or global affairs
• Knowledge of international travel rules, visas, and documentation
• Additional language skills

What’s in It for You?

• A meaningful role where your work makes a real difference
• A supportive, close-knit team and positive work culture
• Hybrid working options once onboarding is complete
• Ongoing training and career development opportunities
• The chance to build a career in an exciting and fast-growing global industry

Make your next role one that truly matters.
Join a team that helps people—every single day.

For more information please contact Niki @ Pertemps Daventry on 01327 220483