Call Centre Agent

Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry.

This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm.

You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.

Key Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer enquiries and provide accurate information.
• Handle customer requests, questions and complaints calmly and efficiently.
• Make outbound cold calls where required.
• Record customer information and update records accurately.
• Maintain a high standard of customer service.
• Follow company procedures and escalate complex issues when required.
• Work effectively as part of a team.
• Meet agreed service and performance standards.
• Maintain confidentiality when dealing with customer information.

About YouThe successful candidate will have:

• Excellent verbal communication skills.
• A confident and professional telephone manner.
• Good listening and customer service skills.
• The ability to remain calm and polite when dealing with difficult customers.
• Good attention to detail.
• Basic computer and administrative skills.
• A reliable, punctual and organised approach.
• The ability to work independently and as part of a team.
• Previous call centre or customer service experience is desirable.

What We Offer

• Wednesday & Thursday, 9am–3pm working hours.
• Full training and support.
• Friendly and supportive working environment.
• Part-time working opportunity.
• The chance to develop your customer service and communication skills.

If you are confident on the telephone, enjoy speaking to customers and are looking for part-time, school-friendly hours, we would love to hear from you.

For more information, please contact Niki at Pertemps Daventry on 01327 220483.