Customer Service Agent

Customer Service Agent 

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations.

 
This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.
 

Responsibilities as a Customer Service Advisor:

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
  
  
• Booking appointments for customers as required.
  
  
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
  
  
• Deal with a high volume of calls and emails each day.
  
  
• Appropriately and sensitively deal with professionals, customers and clients.
  
  
• Always adhere to strict policies regarding confidentiality and compliance.
  
  
• Identify and escalate any issues to a relevant supervisor.
  
  
• Ensuring all information is recorded accurately on your system.
  
  

Requirements:

• A minimum of 2 years relevant customer service and support experience.
  
  
• Experience of using databases and a proficient IT user.
  
  
• Outstanding verbal and written communication skills.
  
  
• Experience working in a fast paced, customer handling environment.
  
  
• Clear understanding of confidentiality and handling sensitive information.
  
  
• Self-sufficient and a problem solver.
  
  
• Happy to undertake a DBS check.
  
  

 
 

The Role:

Fully remote, home based (all IT equipment will be provided).

• Monday – Friday, 9am – 5pm with 1 hour for lunch.
  
  
• Salary of £24,000 - £25,500 depending on experience.