Customer Service and Helpdesk Administrator
371109649

£24,000 Per Annum

Part Time

Permanent

Plymouth, Devon

IT

Posted 6 days ago

Expires In 22 Days

Job Description

Do you have support desk experience with customer service and a bit of sales?
 
Our client is seeking a Customer Service and Helpdesk Administrator to join them at their family-owned company in Plymouth, offering professional products and solutions to beauty salons.
 
In a nutshell, you will provide help desk duties to support users and create excellent relationships with their clients, including onboarding, implementation, and training!
 
As the Customer Service and Helpdesk Administrator, you will be in charge of the sale, training, and ongoing technical support of their salon software application called Meevo, specifically designed for the hair & beauty industry.
 
Customer Service and Helpdesk Administrator job details:
  • Salary - £13,500 p/a (based on part time hours) - £24,000 pro rata 
  • Part time 22.5 hours per week Tuesday – Thursday
  • Looking for someone to start asap!
 
Key Tasks of the Customer Service and Helpdesk Administrator: 
Help Desk:
  • Responding to and accurately logging cases received via phone and email.
  • Remotely accessing devices to help provide support and training.
  • Helping to troubleshoot and diagnose issues.
  • Use a consultative approach to help clients overcome issues and achieve their goals.
  • Documenting and escalating issues that are not resolved
  • Following up with customers to ensure full resolution of issues 
 
Onboarding/Implementation:
  • Helping migrate new users to the new software
  • Provide remote training/coaching on best practices
  • Process data export/imports.
 
Account Management:
  • Encouraging customers to develop & progress their use of the software.
  • Educating on new features and add-ons available. 
 
Key Skills:
  • Ability to build strong relationships with customers.
  • Passionate about identifying problems, find solutions, and improve relationships.
  • Ability to communicate effectively in verbal and written communications.
 
If this sounds like you, apply with your CV in word format today! Please contact Emma Hutchings at the Pertemps Plymouth office for more information.

Emma Hutchings

emma.hutchings@pertemps.co.uk

01752 601116

Division 371

Pertemps Plymouth

4th Floor

Cobourg House

32 Mayflower St

Plymouth

Devon

PL1 1QX

01752601116

View Branch Details
Jobs With Pertemps

Recommended Jobs

£32,000 - £34,000 Per Annum

Birmingham, West Midlands

Permanent

Posted 21 days ago

Ref 041228636

View Details

£36,000 - £50,000 Per Annum

Manchester, Greater Manchester

Permanent

Posted 15 days ago

Ref 216104872

View Details

£35,000 - £45,000 Per Annum

Solihull, West Midlands

Permanent

Posted 9 days ago

Ref OK-32

View Details