Field Operations Manager (Nights)

We are currently recruiting a Night Operations Manager to join the Thames Valley networks team. This is a high-profile Operations role, where you will be responsible for leading the night and standby NSTS to ensure the operational services to our customers, 24 hours a day, 365 days a year.
This is an exciting opportunity in water networks to manage a frontline workforce. It is a wide-ranging role, with each day different from the last, posing unique challenges. Your role involves ensuring your team works safely to stringent H&S standards and delivers excellent customer service. You will develop strong working relationships with key stakeholders across the business including the planning teams, key contractors and other external stakeholders.
This exciting position is a mixture of office and fieldwork, the percentage split based on changing business needs and challenges (average 60/40 split). Due to the nature of this role, you will be based out of our Kidlington Site.
Base Location: Kidlington - OX5 1QT.
Working Pattern or hours: 45 Hours Sunday – Thursday  9;30 pm-7;00 am.
As part of your role, there is a requirement to participate in an out-of-hours coordinator standby rota where you will gain incident management experience – there will be an additional payment for this.
What you’ll be doing as the Field Operations Manager (Nights)

• Working in compliance with Company procedures including Health & Safety, Asset Management Standards, Business Operating Plan and Street works legislation.
• First responder to SI incidents and water mains bursts, coordinating NST, R&M, NMC, and Customer Rep. activity to deliver the best possible outcome for our customers.
• Site lead on water restoration activities in conjunction with core field and office functions. Responsible for reactive incident decision-making regarding restoration of customer supplies, taking calculated risks to the benefit of customers.
• Optimisation of alternative water supplies to areas affected by an interruption to supply i.e. mobile PRVs / network infusions/tanker infusions, including responsibility for the 24/7 availability of specialist Supply Interruption tools and equipment.
• Local network expert for isolation and rezoning providing information for risk assessments & sharing information regarding network risks to the field teams during incidents and repairs.
• Become a local SI expert and role model, coaching field teams in dealing with SI incidents.
• Ensure accurate data capture and documentation of supply interruptions, including responsibility for post-incident reviews and learning.

What you should bring to the role

• Have excellent communication and interpersonal skills.
• Knowledge and understanding of the clean water network is essential as well as the ability to converse with managers and stakeholders.
• Previous experience in leading a high-performing front-line team of operational staff is preferred but not essential.
• Be self-motivated with a can-do attitude.
• Deliver exceptional service through an enthusiastic and positive approach.
• Work flexibly to meet your team's needs.
• A fully clean driving license is essential.

What’s in it for you?

• Competitive salary paying between £31,200-£46,800 per annum, subject to your level of experience.
• Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.