Lettings Executive Job In Coventry

Lettings Executive

  • £22000 - £24000 per annum
  • Posted: 12/02/2019
  • Coventry
  • Job Ref: 394104521
  • Permanent

Job Details

Lettings Executive (6 months FTC)

 Ensure maximum occupancy of the residence and implement effective sales and marketing strategy for our Build to Rent portfolio for young professionals and students in a ‘Co-living' environment with common spaces and a gym.
 Ensure that all sales targets and customer satisfaction plans for the site are achieved.
 To encourage loyalty with our existing customers, increasing rebooking and word of mouth sales
 Develop existing and attract new partnerships with universities, language schools, agents and new direct let customers.

Key Tasks

1. To manage the letting for our Build to Rent portfolio

 Plan the availability and viewing of all rooms to let and conduct tours
 Ensure all sales enquiries are documented, uploaded to ACT and regularly followed up
 Contribute to achieving all monthly lettings targets to ensure the site is 100% let year on year.
 Work with the marketing team to ensure literature and marketing material is appropriate, accurately reflecting the accommodation and services provided.
 Carry out daily inspections of the show flat and building and update the site manager of any issues that need to be addressed
 Develop and build strong relationships with the colleges, language schools and universities, arranging meetings/site tours to promote the scheme and the Build to Rent Portfolio
 Represent the client at Housing Fairs and any appropriate promotional event
 Maximize non-core income e.g. promoting extensions and summer schools.
 Produce all weekly sales reports relevant for the management of the site to include sales overview, Competitor analysis and Price Tracker, Re-booker overview and any other adhoc sales and marketing reports as required.

2. To ensure we provide the best possible service to all customers, staff and visitors

 Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the Downing policies and using initiative to respond accordingly.
 Ensure all customer sales enquiries are responded to positively and professionally and in a timely manner and followed up
 Ensure a warm, welcoming environment for all students, parents and visitors to the site
 Host regular student events/activities to enhance student experience and promote rebooking
 Regularly provide social media content to promote the building

4. To ensure all company policies are adhered to

 Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy.
 Be familiar with ANUK and ensure the site complies with the code of standards at all times.

Attributes & Skills

 Strong sales person with a proven track record in achieving targets within a challenging environment
 An excellent command of written and spoken English and strong numerical skills are required
 Awareness and appreciation of cultural differences, ideally with experience of working with international customers
 Able to proactively identify new customer and Institution partnership opportunities
 Possess a friendly, confident and engaging personality, able to communicate effectively and professionally and build strong relationships with current and potential residents, universities and Language schools.
 Strong organisational, time-management and administrational skills with the ability to successfully multi-task
 Adaptable, able to learn quickly and use own initiative – thrives under pressure and able to meet deadlines
 Strive to meet customer needs and deliver the highest level of customer service
 A good working knowledge of Microsoft Outlook, Word and Excel

Resources: Laptop and Mobile
Hours: 9.00- 6.00pm Monday to Friday
Some Saturdays and evening working will be required to meet the requirements of the business
Location: Coventry