Lettings Executive (6 months FTC)
Ensure maximum occupancy of the residence and implement effective sales and marketing strategy for our Build to Rent portfolio for young professionals and students in a ‘Co-living' environment with common spaces and a gym.
Ensure that all sales targets and customer satisfaction plans for the site are achieved.
To encourage loyalty with our existing customers, increasing rebooking and word of mouth sales
Develop existing and attract new partnerships with universities, language schools, agents and new direct let customers.
1. To manage the letting for our Build to Rent portfolio
Plan the availability and viewing of all rooms to let and conduct tours
Ensure all sales enquiries are documented, uploaded to ACT and regularly followed up
Contribute to achieving all monthly lettings targets to ensure the site is 100% let year on year.
Work with the marketing team to ensure literature and marketing material is appropriate, accurately reflecting the accommodation and services provided.
Carry out daily inspections of the show flat and building and update the site manager of any issues that need to be addressed
Develop and build strong relationships with the colleges, language schools and universities, arranging meetings/site tours to promote the scheme and the Build to Rent Portfolio
Represent the client at Housing Fairs and any appropriate promotional event
Maximize non-core income e.g. promoting extensions and summer schools.
Produce all weekly sales reports relevant for the management of the site to include sales overview, Competitor analysis and Price Tracker, Re-booker overview and any other adhoc sales and marketing reports as required.
2. To ensure we provide the best possible service to all customers, staff and visitors
Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the Downing policies and using initiative to respond accordingly.
Ensure all customer sales enquiries are responded to positively and professionally and in a timely manner and followed up
Ensure a warm, welcoming environment for all students, parents and visitors to the site
Host regular student events/activities to enhance student experience and promote rebooking
Regularly provide social media content to promote the building
4. To ensure all company policies are adhered to
Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy.
Be familiar with ANUK and ensure the site complies with the code of standards at all times.
Attributes & Skills
Strong sales person with a proven track record in achieving targets within a challenging environment
An excellent command of written and spoken English and strong numerical skills are required
Awareness and appreciation of cultural differences, ideally with experience of working with international customers
Able to proactively identify new customer and Institution partnership opportunities
Possess a friendly, confident and engaging personality, able to communicate effectively and professionally and build strong relationships with current and potential residents, universities and Language schools.
Strong organisational, time-management and administrational skills with the ability to successfully multi-task
Adaptable, able to learn quickly and use own initiative – thrives under pressure and able to meet deadlines
Strive to meet customer needs and deliver the highest level of customer service
A good working knowledge of Microsoft Outlook, Word and Excel
Resources: Laptop and Mobile
Hours: 9.00- 6.00pm Monday to Friday
Some Saturdays and evening working will be required to meet the requirements of the business