Technical Specialist Team Manager

We are looking for a Technical Specialist Team Manager to join us permanently.
This is an exciting opportunity to join the Office Technical Specialist (OTS) team to deliver their individual, team and Company targets.

This role also has a continuous Improvement aspect and is responsible for driving front end flooding data accuracy alongside process and performance improvement.

• Location: Slough
• 36 Hours Per Week (Monday-Friday)

What you’ll be doing as a Technical Specialist Team Manager

• Ensuring that the OTS team are compliant with current methodologies and up to speed with any changes to reporting for datasets relevant to each team.
• You will be driving the overall performance of the OTS and team, reviewing, updating and managing the specific actions to allow the targets to be met.
• You will be working closely with the other OTS team Manager to ensure that both Flooding and Technical tasks are completed as per the relevant methodology and guidance. Providing guidance and support to field teams, ensuring that the correct solutions are identified to drive first-time fix and reduce the risk of repeat incidents.
• Working with stakeholders, identifying areas that require review and driving continuous improvement.
• Monitor and report against escape of sewage data quality obtained via the front-end data capture process, ensuring we comply with regulatory, Thames Water and regional team requirements.
• Create and maintain a quality management framework that can be used to report against the team's performance; identify trends in good and poor performance and data capture, to share best practices and develop solutions to address poor performance.
• Prepare weekly and monthly performance reports to the Performance Manager, Maintenance and Data Quality, and other senior Managers as required.

What you should bring to the role

• You will have good people management, sophisticated communication and strong leadership skills.
• Demonstrates a proven track record of continuous improvement.
• Strong stakeholder relationship-building skills
• Good analytical, problem-solving, reasoning and negotiating skills
• Good data analysis skills with high levels of attention to detail and accuracy
• Previous experience with wastewater systems is desirable.

What’s in it for you?

• Offering a salary up to £55,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.