IoT Solutions Support Specialist

Thames Water is looking for a driven and talented IoT Solutions Support Specialist to join our dynamic Service Delivery team. You'll play a key role in rolling out our smart metering solution, helping to revolutionise how we manage water across our network. If you're passionate about innovation and eager to make a real impact, we want to hear from you.

What you will be doing as the IoT Solutions Support Specialist: You will be at the forefront of innovation in utility technology. In partnership with leading industry experts, you will support the deployment of cutting-edge NB-IoT connectivity solutions designed to transform water metering infrastructure across the Thames Water network. This is a unique opportunity to contribute to a pioneering project that is shaping the future of smart water management.

Key Responsibilities:

• Solution Integration Support: Collaborate with internal teams and external partners to ensure seamless integration of the NB-IoT metering solution with Thames Water’s existing infrastructure.
• Technical Leadership: Provide technical expertise in IoT systems, particularly NB-IoT, to troubleshoot issues, support deployment, and ensure system stability during launch and ongoing operation.
• Stakeholder Communication: Act as a key liaison between technical teams, vendors, and business stakeholders, ensuring clear communication and timely resolution of technical challenges.
• Deployment Oversight: Assist in the roll-out of the metering solution, ensuring that all equipment is properly installed, configured, and meets operational connectivity standards.
• Data Management & Analysis: Oversee the collection and analysis of metering data from IoT devices, providing actionable insights to improve water management and service delivery.
• Continual Improvement: Help identify opportunities for process improvements, performance enhancements, and innovation within the metering solution ecosystem.
• Reporting: Provide regular updates to the Technical Lead at Thames Water on project status, technical challenges, and performance metrics, ensuring transparency and effective project oversight.

What you should bring to the role:

• Strong background in Internet of Things (IoT) technologies, with specific experience in NB-IoT connectivity.
• Experience with telecoms technologies and a solid understanding of NB-IoT networks.
• Familiarity with smart metering systems, water infrastructure, or utilities.
• Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently.
• Strong project management skills, capable of managing multiple tasks and priorities.
• Collaborative, team-oriented, and able to communicate effectively with both technical and non-technical stakeholders.

Desirable Skills and Experience:

• Experience working with IoT, smart metering or telecoms providers.
• A background in telecommunications or a related field, particularly in IoT connectivity solutions.
• Knowledge of water industry regulations and best practices in metering.

Location: Hybrid - Worcester House, Langley SL3 6EY.
Hours: 36 hours per week.

What’s In It for You?

• Competitive salary from £39,200 and up to £50,000 per annum, depending on skills and experience per annum.
• Annual leave 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.